Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"bb7d1c0894c2e70567bcd2247c5b8a70abe270d0_lout","branding":{"id":"2","key":"hd","name":"Help Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#007cb8","headerLinkHoverBGColor":"#007cb8","headerBadgeColor":"#007cb8"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Logica Help Desk","sharedPortalName":"Logica Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Logica Help Desk","sharedPortalName":"Logica Help Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b2c13bb7-ad61-4ed1-8a9b-bcd5fbe38502/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NTdhZmJkYi1lNzgyLTQyZTAtYjIyOS0yOWZkMjg5YzQyMjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIyYzEzYmI3LWFkNjEtNGVkMS04YTliLWJjZDVmYmUzODUwMiI6WyJyZWFkIl19LCJleHAiOjE3NzA0MTUzMDMsIm5iZiI6MTc3MDQxNDcwM30.UuWhA9arWGC6Bq1WHsz7NGL_QszmKBA8VqqaA48TLxU&client=557afbdb-e782-42e0-b229-29fd289c4220&height=300&mode=fit","bannerMediaApiFileId":"b2c13bb7-ad61-4ed1-8a9b-bcd5fbe38502","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"hd","projectId":12014,"serviceDeskId":2,"name":"Help Desk","description":"<p>Welcome! You can raise a Help Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"34","name":"AWS cloud infrastructure","descriptionHtml":"","callToAction":"AWS cloud infrastructure","introHtml":"<p>Server, networking, and other Amazon-related issues.</p>","icon":13421,"iconUrl":"https://logica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13421","groups":[7],"key":""},{"id":"19","name":"Billing questions","descriptionHtml":"","callToAction":"Billing questions","introHtml":"<p>Choose this if you have questions about billing.</p>","icon":13417,"iconUrl":"https://logica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13417","groups":[10],"key":""},{"id":"31","name":"Confluence/JIRA/Atlassian access","descriptionHtml":"","callToAction":"Confluence/JIRA/Atlassian access","introHtml":"<p>Problems with our Atlassian wiki and issue tracking tools? Start here.</p>","icon":12032,"iconUrl":"https://logica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12032","groups":[9],"key":""},{"id":"30","name":"Deployment issue","descriptionHtml":"","callToAction":"Deployment issue","introHtml":"<p>Is your existing app not deploying properly? Let us know.</p>","icon":13439,"iconUrl":"https://logica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13439","groups":[7],"key":""},{"id":"28","name":"FHIR developers sandbox issue","descriptionHtml":"","callToAction":"FHIR developers sandbox issue","introHtml":"","icon":13413,"iconUrl":"https://logica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13413","groups":[8],"key":""},{"id":"35","name":"Google services","descriptionHtml":"","callToAction":"Google services","introHtml":"<p>Mailing lists, corporate email and user services.</p>","icon":13419,"iconUrl":"https://logica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13419","groups":[8,10,9],"key":""},{"id":"26","name":"Host a new application","descriptionHtml":"","callToAction":"Host a new application","introHtml":"<p>Do you need to host a new apps under a managed services contract? Start here.</p>","icon":13437,"iconUrl":"https://logica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13437","groups":[7],"key":""},{"id":"32","name":"Logica ID login problems","descriptionHtml":"","callToAction":"Logica ID login problems","introHtml":"<p>Trouble with Logica ID? We'll look into it.</p>","icon":13427,"iconUrl":"https://logica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13427","groups":[10],"key":""},{"id":"20","name":"Manage service change","descriptionHtml":"","callToAction":"Manage service change","introHtml":"<p>Do we operate a production service for you under contract? Select this and we'll get on that.</p>","icon":13444,"iconUrl":"https://logica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13444","groups":[7],"key":""},{"id":"27","name":"Membership question","descriptionHtml":"","callToAction":"Membership question","introHtml":"<p>Interested in joining? Awesome! Let us know how we can help.</p>","icon":13428,"iconUrl":"https://logica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13428","groups":[10],"key":""},{"id":"21","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":13400,"iconUrl":"https://logica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13400","groups":[8,10,9,7],"key":""},{"id":"23","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":13410,"iconUrl":"https://logica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13410","groups":[8,10,7,9],"key":""},{"id":"24","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":13445,"iconUrl":"https://logica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13445","groups":[8,10,9,7],"key":""},{"id":"25","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":13432,"iconUrl":"https://logica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13432","groups":[8,10,9,7],"key":""},{"id":"29","name":"Team access change","descriptionHtml":"","callToAction":"Team access change","introHtml":"<p>Staff changes happen. Make sure only the right people have access.</p>","icon":13427,"iconUrl":"https://logica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13427","groups":[7],"key":""},{"id":"33","name":"Terminology authoring","descriptionHtml":"","callToAction":"Terminology authoring","introHtml":"<p>Issues surrounding the Clinical Architecture stack</p>","icon":12032,"iconUrl":"https://logica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12032","groups":[8],"key":""},{"id":"36","name":"Website functions","descriptionHtml":"","callToAction":"Website functions","introHtml":"<p>All things www.logicahealth.org</p>","icon":12032,"iconUrl":"https://logica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12032","groups":[10,9],"key":""},{"id":"22","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":13426,"iconUrl":"https://logica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13426","groups":[],"key":""}],"reqGroups":[{"id":10,"name":"Membership"},{"id":8,"name":"Tools"},{"id":7,"name":"Managed Services"},{"id":9,"name":"Collaboration"}],"orderMapping":{"9":[31,35,36,24,25,21,23],"8":[28,33,35,24,25,21,23],"7":[26,29,30,34,20,24,25,21,23],"10":[27,19,36,32,35,24,25,21,23],"6":[21,23,24,25]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"709ed7da-a159-39f0-9b75-dcec1b6b06de","appLinkName":"System Confluence","appLinkUrl":"https://logica.atlassian.net/wiki","spaceKey":"HD","spaceName":"Help Desk","spaceUrl":"https://logica.atlassian.net/wiki/spaces/HD","isServer":false},"labels":[],"projectKey":"HD","serviceDeskId":2,"kbLinkDomainURLs":["https://logica.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1NTdhZmJkYi1lNzgyLTQyZTAtYjIyOS0yOWZkMjg5YzQyMjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA0MTU5MDMsIm5iZiI6MTc3MDQxNDcwMywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.qP_0aK68JWyKEESP6r1nCYDsh-qeu_Ux1t5bVPGuc30","targetCollection":"upload-project-12014","endpointUrl":"https://api.media.atlassian.com","clientId":"557afbdb-e782-42e0-b229-29fd289c4220","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Logica Help Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://logica.atlassian.net/wiki","kbLinkDomainURLs":["https://logica.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}