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- Confusion and frustration with on-boarding of members and staff and members. (E.g. "Oh, to access service X, email Alice. For Y, email Bob.")
- Inconsistent access permissions for members of equivalent role. (E.g. Alice and Bob have different access permissions despite sharing the same job.)
- Inability to fully disable accounts. (E.g. Charlie ended membership last year but still has an active login.)
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