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Patient Eighteen is admitted to the hospital and treated with Gentamicin for a kidney infection. The patient has a signed consent directive that limits disclosure of HIV and substance abuse information except for emergency situations. The patient’s physician, a young resident named Dr. Greenhorn, orders a routine creatinine lab test in VistA. When the blood test is completed, the hospital Health Information Technology (HIT) system, publishes the result to a centralized EPS and the “Diagnostic Reports topic”. One subscriber to this topic, the CDS system, evaluates the results, determines that it is abnormal, and recognizes that the patient’s medication list contains Gentamicin, a nephrotoxic drug. It then sends an eHMP alert to the author of the order, Dr. Greenhorn, informing them of the elevated creatinine level (1.8 mg/dL) and that an unsigned order for a Gentamicin dose adjustment has been placed in VistA. When Dr. Greenhorn does not respond to the EMR based-alert within a pre-determined amount of time, the system re-routes the alert to the attending physician, Dr. Greybeard. Both providers are requested to either sign, modify, or cancel the recommended order. There is a final option, determined by alert type and content. This option, “Pharmacy Consult”, provides a mechanism for the provider to quickly ask a question of a pharmacist in a secure chat room.

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Dr. Greybeard, prior to deciding on his course of action, elects to consult with the pharmacist on duty about the proposed order. He asks his question in the secure pharmacy chat room used by all hospital pharmacists. A responding pharmacist recommends an alternate antibiotic formulation. Dr. Greybeard then proceeds to modify the CDS recommended order based on his discussion with the pharmacist, selecting a new formulation from a list of orderables (catalog) presented to him. Upon filling the medication order, a pharmacy tech questions the dosage recommended by Dr. Greybread and seeks confirmation from the doctor prior to continuing with the medication dispense. The tech uses a VOIP text-to-voice messaging tool to call Dr. Greybeard’s his office phone with a brief message. When Dr. Greybeard does not answer his phone, the system escalates to an SMS message sent to his registered SMS-enabled mobile device. Upon receiving the text, Dr. Greybeard confirms that the dosage is correct by return texting “YES” and the tech proceeds to fill the order. The communication between the three providers is recorded and documented/linked to the patient’s file as a monitored conversation.

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